Contact

Fastest response: Telegram. Email is answered within 24 hours, usually much sooner.

When to use what

• Order stuck / payment not detected: Telegram — include your order reference (starts with ord_) and the transaction hash.
• Refund request: Email. See our Refund Policy.
• Wholesale / partnership inquiries: Email.
• Privacy / data requests: Email with subject line "Privacy request". See our Privacy Policy.

Response times

• Telegram: usually within 30 minutes, 9am–11pm IST.
• Email: within 24 hours.